Shipping Policy

COVID-19 PANDEMIC UPDATE - Shipping Delays

COVID-19 has affected everyone. 1/3rd to half of the population of the world is in lockdown. By now, it has infected 3.3m+ people and killed 2,30,000+.

As every business has been affected by the pandemic, we are also effected. Here is what has changed due to Corona Virus Pandemic:

1. Demand of paint by numbers kits  is the highest ever. Our factories have to produce new kits to meet demand. All office staff and factory workers are doing double shifts to cope with demand.

2. Due to huge number of orders, dispatch time is increased by 2-12 days. International flight are almost none due to which, free shipping is taking 30-80 days, once dispatched. 

With Special Shipping (During COVID-19), once dispatched, orders will be delivered in 7-30 days.

Due to Huge demand, dispatch time of orders has increased by 2-12 days.

3. Customer queries have increased by tenfold and our staff members have decreased due to lock-downs and other problems caused by COVID-19. Our customer support is working overtime. Please bear with us. Normally our response time is less than 24 hours but as we have more than 20 times customer queries, please give us at least 5-7 days to respond and at most it can take 5 days to respond.

If your tracking code does not show information, please do not worry.

Your order is probably at shipping company's warehouse and waiting to be processed. Orders are taking a little longer in processing. Once they start tracking, they will be delivered very soon. 

1. Dispatching of all orders from our overseas partner's warehouse will be normal to all countries except the ones where flights are not available.
2. Delivery of orders will depend upon your national postal service. If your national postal service has suspended operations temporarily, delivery might be effected.
3. All orders that are fulfilled can not be cancelled. All orders that are shipped out can not be cancelled.
4. Normal delivery time is 15-30 days to most countries however, we can not control delays due to COVID-19

NORMAL SHIPPING: Flights from China to other countries have been reduced upto 90%. This may cause a delay of 10-30 days. Normal shipping may take 15-80 days to deliver orders. 

 

NORMAL DELIVERY TIMES

*Our items ship from warehouses overseas. We typically prepare and ship your order in 2-5 business days.

Find below the delivery times per shipping zone:

USA: Between 8 - 20 days average 

Canada: Between 12 - 20 days average

Europe: Between 15 - 30 days average

Australia: Between 12 - 20 days average

All Others: Between 20 - 45 days average

 

IS SHIPPING FREE?

Standard Shipping is free WORLDWIDE on most items and We charge a small fee for Insured shipping and handling.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-10 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-12 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.