Frequently Asked Questions

Please contact us if your question is not listed below

    SHIPPING AND TRACKING

Where do you ship from?

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different prints are made in different factories. Items that ship from the USA won't necessarily arrive much faster than items shipped from China, this is due to the shipping methods.

How long will it take for my items to arrive?

It will usually take 7-14 business days for all orders to arrive. Since we offer hundreds of different prints, all our print are custom made to order. Shipping times vary from product-to-product; based on demand and shipping location. You will be emailed a tracking number within a few days of placing your order. Items that ship from the USA won't necessarily arrive much faster than items shipped from China, this is due to the shipping couriers used for each.

How long will it take to receive a tracking number?

It will usually take between 2-5 business days. Be sure to enter your email address to receive it.

What countries do you ship to?

You can place an order from any country, we ship worldwide.

Is shipping really free?

Yes its free for all items in our store, but in order to provide this service you must be willing to wait 2 to 3 weeks for your item to arrive.

Will I have to pay customs?

For most countries such as USA, Canada, Australia, and United Kingdom the answer is no, you will not have to pay customs unless your order is really large. But for some other countries you may have to and depending on if you order more than 1 piece.

I have received a delivery confirmation, but I don't have the parcel.

Please double-check with your neighbors and people you share home with, maybe someone has collected if for you. Alternatively please contact your local post office / courier to find the package.

If I order multiple items, will they arrive in 1 package?

If you order multiple products, they may come separately due to the items made in different factories

My tracking number is not working. 

Please contact us and we can figure out why. In most cases we can track the package for you within 1 day.

My parcel hasn't arrived yet!

Due to ongoing Covid-19 pandemic, some orders might take longer than usual, but please don't worry. Your parcel is on its way for sure! If you haven't received the parcel after 3 weeks from placing the order please contact us. Our customer service team will be able to check the status of your order.

I made a mistake on my shipping address...

Ok no worries, please contact us. Our customer service team will be able to change the address on your order if its not too late.

    GENERAL QUESTIONS

How can I purchase a gift voucher?

You may purchase a giftcard here. Gift cards are a good alternative to buying a print for someone as a gift since everyone has vastly different tastes and styles they prefer. It might be best to let them decide.

I'd like to order multiple sets for my business, can I get a special discount?

Yes definitely, please contact us or use the chat box available on the bottom right of your screen. Depending on the quantity we can get a special quote for you for a bulk or reoccuring order.

I'm trying to find a specific style of painting, can you help find it?

We definitely can! Please contact us by using the chat box on the bottom right or use the contact form here. There are hundreds of prints that we have not yet added to our store so we can definitely search for a particular style you are looking for if you have not been able to find it in our store.

Which currency will I be charged in?

Check on the top right of our website to choose the currency of your choice. By default it is in USD but this can be changed by clicking on the flag of your country. We offer our products in USD, CAD, Pound, Euro, and Australian Dollar.

What payments methods do you accept?

We accept all major credit cards and PayPal payments. If you'd like to make a bulk order, we may also accept wire transfers or other bank payment methods. Please contact us for these options.

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. We use Shopify as our ecommerce platform as do millions of other websites around the world. Its been proven to be a safe checkout system and Easy Paint by Numbers does not have access to and does not store any credit card information.

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. You can opt out of these emails by clicking the unsubscribe link at the bottom of those emails.

    RETURNS AND EXCHANGES

What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However we aim to please, so please contact us if you are not satisfied with your purchase and we can try to make it right.

 

On any circumstance DO NOT send the products back to the shipping address on the package. Please contact us for the correct shipping address.

I received a damaged, incorrect, or missing product.

Please accept our apologies! Damaged, missing or incorrect items will be replaced with the correct items shipped to you. Please contact us to get a new item. Please not If damaged, or incorrect, you may be required to include a photo of the defective product for proof in order to replace the product.

I don’t like my item, can I return it?

We're sorry the item did not live up to your expecation. Please contact us and we can try to make it right by offering you some options.

    HOW TO PAINT BY NUMBERS

How do I start painting, any tips you can offer for a first timer?

Congratulations on your first paint by numbers kits. You can create quality paintings in three simple steps:

 

1. Unpack your easy paint by numbers kit, and lay out your canvas, paints, brushes and picture on a flat surface or easel if you have one. Also you should grab a cloth or paper towel and a small cup and fill it with water.

 

step 1

 

2. You can start with any paint you want, just look for the number on the canvas and match it to the number on the paint capsule.

 

It might be helpful to put a bit of that paint on a palette and close the lid temporarily. This is because the paint tends to be fairly fast drying. It is recommended you close the paint lid as soon as you are finished with that paint number.

 

When you are finished with a particular paint number, simply wet the brush to clean off the paint and dry it with your paper towel or cloth before moving onto the next paint.

 

 

3. Use the paints sparingly at first, until all the sections are completed. Once completed, used any leftover paint on any lightly applied areas to thicken the paint texture. If you are having trouble seeing the numbers, you may want to grab a small magnifying glass if it helps. Repeat this process until your mini masterpiece is complete!

 

Which Variant should I purchase? Framed, DIY Frame or No Frame?

This depends on what you intend to do with your painting after you are finished.

 

If you want to hang it on the wall we recommend buying the Framed or No frame option. This is because the DIY frame is generally a bit difficult to stretch onto the frame correctly leaving it a bit loose on the frame. If you do not have an existing glass frame that you can insert the finished painting into, we recommend getting the framed versions as you can hang it on the wall as soon as you are done.