We're here to help!
Thank you for shopping at Easy Paint By Numbers. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy carefully and contact us if you have any questions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However we aim to please, so please contact us if you are not satisfied with your purchase and we can try to make it right.
Additional non-returnable items:
On any circumstance DO NOT send the products back to the shipping address on the package. Please contact us for the correct shipping address.
Damaged, Missing or Incorrect Items
Please accept our apologies! Damaged, missing or incorrect items will be replaced with the correct items shipped to you. Please contact us to get a new item. Please not If damaged, or incorrect, you may be required to include a photo of the defective product for proof in order to replace the product.
We're sorry the item did not live up to your expectation. Please contact us and we can try to make it right by offering you some options.
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. However we aim to please so contact us for some options.
If you received a tracking number, we are unfortunately unable to offer cancel your order at this point. Please wait until you receive your items and contact us to resolve your issue.
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Monday - Friday